Privacy Policy
Der Glanz LLC (“Der Glanz,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit derglanz.com (the “Website”) or otherwise interact with us.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Der Glanz LLC
1300A Interchange Blvd
Newark, DE 19711
Phone: 302-453-0300
Email: help@derglanz.com
Website: derglanz.com
2. Information We Collect
A. Information You Provide to Us
We collect information you voluntarily provide, such as when you fill out a contact form, request a quote, call, email, or message us, sign up for updates or marketing communications, make a purchase, or submit reviews, testimonials, or feedback.
This information may include: name, email address, phone number, mailing address, company name, service interest or vehicle/project details, payment or billing information if applicable, and any other information you choose to provide.
B. Information We Collect Automatically
When you visit our Website, we may automatically collect IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, dates and times of access, and clicks, browsing behavior, and interactions with the Website.
C. Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to operate and improve the Website, remember preferences, understand user behavior, measure advertising performance, and show relevant ads on third-party platforms. See the Cookies and Tracking Technologies section below.
3. How We Use Your Information
- Provide services and respond to inquiries
- Process transactions
- Send estimates, confirmations, and service-related communications
- Improve our Website, services, and customer experience
- Personalize your experience
- Send marketing or promotional communications
- Measure the effectiveness of advertising campaigns
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations
- Enforce our terms and protect our business
4. How We Share Information
We do not sell your personal information for money. We may share your information in the following situations:
A. Service Providers
We may share information with trusted third-party vendors who help us operate our business, such as providers for website hosting, payment processing, email and SMS communications, customer relationship management (CRM), analytics, advertising and remarketing, and scheduling, forms, and lead capture tools. These providers may only use your information to perform services for us or on our behalf.
B. Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to comply with a subpoena, court order, or legal process, protect our rights or property, protect the safety of our customers, users, or others, or investigate fraud or security issues.
C. Business Transfers
If we are involved in a merger, acquisition, sale of assets, or business restructuring, your information may be transferred as part of that transaction.
D. With Your Consent
We may share information for other purposes with your permission.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and understand how people use our Website. These technologies may be used for basic website functionality, analytics, advertising and remarketing, conversion tracking, and saving preferences. You can typically control cookies through your browser settings. Please note that disabling cookies may affect how parts of the Website function.
6. Analytics and Advertising
We may use third-party analytics and advertising services, including services such as Google Ads, Google Analytics, Meta/Facebook, or similar platforms. These services may use cookies or similar technologies to understand how visitors use our Website, measure the effectiveness of ads, show ads to users who previously visited our Website, and build audiences for future advertising campaigns.
For example, we may use remarketing to advertise to previous Website visitors on third-party websites. You can often manage ad personalization through the settings offered by those platforms or through your browser/device privacy controls.
7. Email and Marketing Communications
If you provide your contact information, we may send you responses to your requests, service updates, appointment confirmations or reminders, and promotional emails, texts, or special offers. You may opt out of marketing emails by clicking the unsubscribe link in the message, and opt out of text messages by replying STOP, where applicable. Even if you opt out of marketing messages, we may still send non-promotional communications related to your service requests, purchases, or account activity.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal, tax, accounting, or reporting obligations, and resolve disputes and enforce agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Data Security
We take reasonable administrative, technical, and physical measures to help protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Choices and Rights
Depending on where you live, you may have certain privacy rights regarding your personal information, including the right to request access to, correction of, or deletion of the personal information we hold about you, object to or limit certain processing, withdraw consent where consent is the basis for processing, and opt out of certain marketing communications. To exercise any of these rights, contact us using the information below. We may need to verify your identity before processing your request.
11. California Privacy Notice
If you are a California resident, you may have rights under California privacy laws, which may include the right to request access to, deletion of, or correction of certain personal information, as well as the right to limit certain uses of sensitive information and the right to opt out of certain data sharing activities. To submit a request, contact us at help@derglanz.com or call 302-453-0300. We will not discriminate against you for exercising your privacy rights.
12. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing them with personal information.
13. Children’s Privacy
Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete it.
14. International Users
If you access our Website from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using the Website, you understand and acknowledge that your information may be transferred to countries that may not provide the same level of data protection as your home jurisdiction.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date above. Your continued use of the Website after any changes become effective means you accept the updated Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Der Glanz LLC
1300A Interchange Blvd
Newark, DE 19711
Phone: 302-453-0300
Email: help@derglanz.com
Website: derglanz.com